Mitchell B. Modell, CEO of Modell's Sporting Goods, ventures to the frontlines of his popular sporting goods and athletic apparel store for an unfiltered look into the inner workings of his corporation.
When Ron Lynch, President of Tilted Kilt, a Celtic-themed sports bar and restaurant, goes undercover in his own company, he discovers one Kilt Girl crossing the line with customers. Also, one employee struggles to keep a brave face during unbearable personal circumstances, and the pressure heats up when the boss struggles to keep up in the kitchen.
Former Hooter employee, Kat Cole, President of Cinnabon, Inc., visits her former boss, Coby Brooks (featured on the "Hooters" episode of UNDERCOVER BOSS, Feb., 2010), to ask advice before beginning her undercover mission. While undercover in a Cinnabon micro-bakery, one customer nearly blows her cover by asking questions about the cameras. Meanwhile, as our youngest boss featured in the series at age 34, Cole discovers a couple of employees who share her zealous work ethic.
International CEO Stephen J. Cloobeck goes under cover for a second time to check in on a new property acquisition.
Steve Greenbaum, the CEO and founder of PostNet, undergoes a drastic transformation to get an inside peek at his company.
Lorne Abony, CEO and Chairman of Mood Media, a leading in-store media specialist that uses a mix of music, visual and scent media to help its clients communicate with consumers, faces his fear of heights when he has to climb a tall ladder to install equipment during his undercover mission. He also gets a lesson in using a soldering iron.
Jim Rogers, Chairman and CEO of Kampgrounds of America Inc., the world's largest system of family friendly franchised and company-owned campgrounds, with 486 locations throughout North America, faces his fears when he must zipline while undercover at a KOA site. The active Eagle Scout witnesses a staff member confronted with a difficult guest and later learns to operate a tractor to dig up an infested tree.
Paul Damico, President of Moe's Southwest Grill, has to bite his tongue after realizing one of his restaurant supervisors is being pushy and rude to the line workers. Later, Damico works with a catering director who goes out of her way to bring in new business for the company.
For the first time on UNDERCOVER BOSS, Sara Bittorf, Chief Brand Officer of Boston Market, makes the crucial decision to terminate an employee after he makes disparaging comments about the customers. During her undercover mission, Bittorf also learns to carve whole roasted chickens and struggles to manage a busy, timed drive-thru window.
Toby Bost, CEO of O'Neill Clothing, USA, one of the largest surf wear and active lifestyle brands, is put in a difficult position when an employee's casual attitude crosses the line. Also, a stockroom worker encourages Bost to join him in doing pushups as a penalty.
Andy Wirth, President and CEO of Squaw Valley and Alpine Meadows, two ski resorts located in Lake Tahoe, ventures to the top of an unsafe cliff to post warning signs while training with a ski patrol. Olympic Gold Medalist Jonny Moseley joins Wirth in a ruse to help protect his true identity in the small ski town.
Andy Wiederhorn, CEO of Fatburger, a "fast casual" restaurant famous for their made-to-order burgers, goes on an undercover journey.
Tony Wells, Chief Marketing and Customer Officer for The ADT Corporation, a leading provider of home security, goes on an undercover journey.
When Eric Casaburi, CEO of Retro Fitness, a franchised full service fitness center, discovers an employee who hates customers and fails to follow directions, it leads to one of the biggest reveals ever.
John Wilson, President and Chief Operating Officer of Rollins, Inc., the parent company for Orkin, North America's largest pest control provider, cleans up a major cockroach infestation and tackles swarming bees.
This special episode of UNDERCOVER BOSS features updates on some of the most intriguing employees who have appeared on the show and how the experience impacted their life. Employees include a Philly Pretzel employee who went from minimum wage worker to franchise owner and a Modell's Sporting Goods employee who has moved out of a homeless shelter and into her very own home. Also, disgraced employees share the aftermath of getting fired.
Undercover Boss catches up with some of our most epic Bosses including Mitchell Modell, Steven Cloobeck, Rick Tigner, Rick Silva, and Coby Brooks.